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PAA Mobile Patient Center

What Can PAA Mobile Do For You

If you require a procedure, you may be wondering what options are best. While a hospital is the traditional setting for surgery and other types of procedures, many patients now prefer to be cared for in the office setting. Mobile is the Office-Based Anesthesiology section of Providence Anesthesiology Associates (PAA). Our physicians specialize in ambulatory (outpatient) techniques, so our patients receive a state-of-the-art anesthetic within the privacy of their surgeon’s office. Patients can be assured that they benefit from the same hospital-based safety standards established by PAA.

Exemplary Care At Your Surgeon’s Office

  • A physician anesthesiologist and a PACU trained nurse for every patient.
  • An anesthetic specifically tailored for a fast and comfortable recovery.
  • Continuous assessment of the quality of care we deliver.
  • Unwavering dedication to your safety that goes above and beyond hospital-based standards.
  • Reduced COVID-related concerns associated with a busy hospital setting

What Our Patients Are Saying

Such a great experience! Thank you for taking good care of me.

 

The mobile team was amazing! I was in and out and never realized I had been to sleep!

 

Outstanding staff from start to finish! Can’t speak highly enough. Thank you for taking care of me.

 

The Mobile team did an amazing job, very thorough, and answered any questions or concerns that I had. They made me feel at ease and I would recommend them to anyone!

 

Frequently Asked Questions

Is it safe to have my surgery/procedure done in an office?
PAA Mobile is setting the gold standard for safety in the office setting. With Mobile, an anesthesiologist is dedicated to caring for you and only you. This unwavering attention of the physician means you can rest assured that you are receiving the best possible care. We have a strict adherence to the same safety standards we follow in the hospital. Safety also extends to the recovery room, also known as the Post-Anesthesia Care Unit (PACU). Mobile is unique in that our team is always composed of not only the physician anesthesiologist but just as importantly, a nurse with PACU or ICU training. The Mobile nurse addresses your immediate post-op needs and is specifically trained to recognize any safety issues, intervening as necessary. This is a standard of care above and beyond any compliance regulations, but we believe it to be critically important.
What can I expect in preparation for my surgery?

Your surgeon’s office will provide you with information to access our online patient portal. You will enter your medical history, which will be reviewed by a pre-op nurse, and if necessary, they will reach out to you for further discussion. We will also ensure that any necessary labs/studies or physician consults have been completed. You can opt into our text notification system for added peace of mind.

Specific pre-op instructions for the day of surgery can be found here: Pre-anesthesia instructions.

What type of anesthesia can be done in the surgeon’s office?
Any anesthetic that could be done at a surgery center can be done in an office. Your medical history and your procedure will determine the best type of anesthesia for you. Depth of anesthesia is a continuous spectrum that ranges from sedation to general anesthesia. If your surgeon is using our Mobile services, rest assured that you will be safe and comfortable throughout your procedure. Our data also shows that our Mobile anesthesiologists deliver care that reduces the time to discharge and increases patient satisfaction. You will have the opportunity to meet with your anesthesiologist and discuss the specific plan on the day of your procedure.
What other compliance documents are available?

Please see our HIPAA Privacy Practices and Patient Bill of Rights linked below:

Can you explain my PAA billing statement?
View this PDF that outlines the information in your bill and how to read and understand it.
 
What can I expect to pay?

Office-based procedures are typically far more cost-effective than going to the hospital or a surgery center. We strive to minimize out-of-pocket expenses to the patient. What you pay will depend in part on your specific insurance plan.

If you have more questions about our billing, please view Mobile Billing FAQs.
 
How can I pay my bill?
If you are ready to pay your bill, please click here to go to our payment portal. If you have questions regarding your bill, you may reach out to our billing team by emailing our Patient Care Center at pcc@provanesthesiology.com. 
What if I still have more questions?

If you still have more questions, please call us at (704) 749-5801.

North Carolina Notice of Privacy Practice

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

  • Tell family and friends about your condition
  • Provide disaster relief

We do not:

  • Provide mental healthcare
  • Market or sell your personal information
  • Use your personal information for fundraising purposes

Our Uses and Disclosures

We may use and share your information as we:

  • Treat you
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Do research
  • Comply with the law
  • Respond to organ and tissue donation requests
  • Work with a medical examiner or funeral director
  • Address workers’ compensation, law enforcement, and other government requests
  • Respond to lawsuits and legal actions

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.

Request confidential communications

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
  • We will say “yes” to all reasonable

Opt-in of certain communication methods

By providing us or a referring healthcare provider with a mobile telephone number during registration or at any other time during our healthcare relationship, you are consenting to our use of that number to send you SMS text messages concerning your care and treatment. You can revoke this consent at any time by responding “STOP” to any text message. We will honor opt-out requests immediately if received by text, and promptly if received by other means.

We may use SMS Text messages to contact you about:

  • Appointments reminders and confirmations
  • Office or ambulatory surgery center pre-registration information and instructions
  • Pre-operation or treatment instructions
  • Discharge and treatment follow-up and instructions

Our SMS text messages will not include advertising, solicitation, debt collection, or similar financial content. Further, will not use your mobile phone number for any purpose other than the healthcare purposes listed above without your express consent. Text messages may be sent by other companies working on our behalf to communicate with your concerning your care and treatment. Message and data charges may apply to our messages.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any

File a complaint if you feel your rights are violated

  • You can complain if you feel we have violated your rights by contacting us using the information on page 5.
  • You can file a complaint with the S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
  • We will not retaliate against you for filing a

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

 In these cases, we never share information unless you give us written permission:

  • Treatment notes related to any mental nervous condition

Under any circumstances, we will not:

  • Maintain a “directory” of patients like a hospital
  • Market or sell your personal information
  • Use your personal information for fundraising purposes

Our Uses and Disclosures

How do we typically use or share your health information? We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.

How to Contact Us

For questions or to file a compliant, you may contact our Privacy Officer in writing at: Privacy Officer, 3735 Glen Lake Drive, Suite 250, Charlotte, NC 28277.