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For our United Healthcare Patients

Providence Anesthesiology Associates is a local group of physicians and nurses who have been serving the community for more than 40 years.  It is our privilege to deliver the highest quality anesthesia care for each and every one of our patients.

In 2019, after a partnership of twenty-plus years, United Healthcare (UHC) unilaterally terminated our long-standing contract effective March 1, 2020, without a good reason. Since that time, we have been diligently attempting to negotiate in good faith with UHC to regain in-network status and have been disappointed in UHC’s responses to date.

We understand that this situation is unfair to those who have UHC coverage, and we are doing everything in our power to reduce the financial burden to our patients. Most importantly, UHC patients can expect the same quality care we give to all of our patients by one of our board-certified anesthesiologists. Our primary goal is first and foremost the wellbeing of all of our patients.  This means providing the highest level of care in the most cost efficient manner. We provide service without regard for the patient’s insurance coverage (or lack thereof) and seek to minimize any economic harm that may come their way.

We remain in network with every other major insurance carrier, as well as participate with Medicare, Medicaid and all other government payers. Dedicated members of our billing team are available to help appeal any claims that have been denied, address any financial hardships, and work with patients on a case by case basis.

Here is what out UHC Patients need to know

Our billing teams are here to work with every patient to help them through the process of filing appeals with UHC, as well as reviewing their balance for all applicable discounting. It is required by law that we submit claims for our services to UHC. Then UHC in turn assigns the dollar amount that the patient is responsible to pay. This bill may appear large if the patient is out of network, and the claim we submit is denied by UHC. However, as stated above, we are working closely with all UHC patients to appeal these claims and work with them to eliminate or significantly reduce this financial burden.  We are now actively reaching out to all UHC patients prior to surgery and/or delivery to discuss this process before a bill is sent.  If you are a UHC patient and have questions regarding this matter or your bill, please reach out to us at: 704-749-5801 (Press 3) or by filling out our Contact Request Form.

What can you do?

Importantly, make your voice heard to your representatives! If your appeals to UHC are denied and you receive a large out of network bill – please escalate your concerns to Commissioner of Insurance Mike Causey and the Department of Insurance (DOI). They are here to protect North Carolinians from these kinds of business tactics against patients. By law, under North Carolina statute, protections are in place for patients with Out of Network charges. The Department of Insurance to date has helped us resolve hundreds of claims.

NC DOI Website
You may file an online request for assistance and print a request for assistance
You may call to request assistance