Home › United Healthcare Patients
For our United Healthcare Patients
Providence Anesthesiology Associates is a local group of physicians and nurses who have been serving the community for more than 40 years. It is our privilege to deliver the highest quality anesthesia care for each and every one of our patients.
In 2019, after a partnership of twenty-plus years, United Healthcare (UHC) unilaterally terminated our long-standing contract effective March 1, 2020, without a good reason. Since that time, we have been diligently attempting to negotiate in good faith with UHC to regain in-network status and have been disappointed in UHC’s responses to date.
We understand that this situation is unfair to those who have UHC coverage, and we are doing everything in our power to reduce the financial burden to our patients. Most importantly, UHC patients can expect the same quality care we give to all of our patients by one of our board-certified anesthesiologists. Our primary goal is first and foremost the wellbeing of all of our patients. This means providing the highest level of care in the most cost efficient manner. We provide service without regard for the patient’s insurance coverage (or lack thereof) and seek to minimize any economic harm that may come their way.
We remain in network with every other major insurance carrier, as well as participate with Medicare, Medicaid and all other government payers. Dedicated members of our billing team are available to help appeal any claims that have been denied, address any financial hardships, and work with patients on a case by case basis.
Here is what our UHC Patients need to know
Our billing teams are here to help you understand how the No Surprises Act applies to patients with out-of-network insurance plans. It is required by law that we only bill patients for any “true” patient responsibility listed on their Explanation of Benefits. The amount you are billed should not exceed more than any coinsurance and/or deductible assigned by United Health Care. This legislation essentially eliminates any concerns related to out-of-network “balance billing”. However, if you have any questions or concerns either before or after your procedure we encourage you to reach out to us at: 704-749-5801 (Press 2 twice) or by filling out our Contact Request Form.
What can you do?
Make your voice heard to your representatives! If your appeals to UHC are denied, please escalate your concerns to Commissioner of Insurance Mike Causey and the Department of Insurance (DOI). They are here to protect North Carolinians from these kinds of business tactics against patients. By law, under North Carolina statute, protections are in place for patients with Out of Network charges. The Department of Insurance to date has helped us resolve hundreds of claims.